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DIMAX International GmbH


Revocation Policy & Revocation Form

Consumers have the right to revoke this contract according to the following provisions. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:

Revocation Policy (applies only to consumers according to § 13 BGB)

You have the right to revoke this contract without stating any reasons by making a clear declaration via email or postal letter within 14 days after the start of the revocation period.

The revocation period begins as soon as the consumer or a third party designated by them, who is not the carrier, has received the goods or the last piece of several goods within a uniform order.

The revocation period for regular delivery of goods over a specified period begins as soon as the consumer or a third party designated by them, who is not the carrier, has received the first goods.


Consequences of Revocation

The received services are to be returned at the latest within 14 days.

Also, any payments made by the consumer for delivery are to be refunded. This does not apply if additional costs have arisen because the consumer has chosen a type of delivery other than the cheapest standard delivery offered by us.

The consumer bears the direct costs of returning the goods.

The same payment method used by the consumer for the payment will be used for the refund. This does not apply if something different has been expressly agreed upon and does not cause any costs to the consumer.

The refund will only be made after we have received the goods, even if the return shipment was commissioned by the consumer through a carrier of our choice.

The consumer is responsible for secure packaging of the goods for the return shipment.

When returning goods delivered on a pallet, the consumer is advised to use a similar pallet for their placement and fixation to ensure safety according to the requirements of the transport company.

The consumer must provide compensation for a loss of value of the goods if the loss of value is due to handling the goods in a way that was not necessary to inspect the nature, characteristics, and functionality of the goods.


Exclusion or Premature Expiry of the Right of Revocation

The right of revocation does not apply to consumers who, at the time of contract conclusion, do not belong to any member state of the European Union and whose sole place of residence and delivery address are outside the European Union at the time of contract conclusion.

General Notes

1) Please avoid damaging and soiling the goods. Please return the goods in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer possess the original packaging, please ensure sufficient protection against transport damage with suitable packaging.
2) Please do not return the goods to us unfree.
3) Please note that the above points 1-2 are not a precondition for the effective exercise of the right of revocation.

Revocation Form

If you want to revoke the contract, please fill out this form and send it back to us.

DIMAX International GmbH
Flinger Broich 203, FortunaPark,
40235 Düsseldorf
Tel: +4921194289001

I/we (*) hereby revoke the contract concluded by me/us (*) regarding the purchase of the following goods (*)/the provision of the following service (*)



Ordered on (*) ____________ / received on (*) __________________

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for communication on paper)


(*) Delete as applicable