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Your satisfaction is our top priority! We want to ensure that you are completely happy with your purchases from us. Therefore, we offer a 14-day return policy from the date of delivery.

What does the 14-day return policy mean?

Our 14-day return policy allows you to return the products you purchased from us within 14 days of receipt without having to provide a specific reason.

How does the return process work?

The return process with us is straightforward. Just follow these steps:

  1. Contact our customer service: Let us know that you want to make a return. Our friendly customer service team will be happy to assist you and provide you with all the necessary information.
  2. Prepare the packaging: Make sure the products are securely packed in their original packaging to avoid damages during the return shipment.
  3. Return the items: Send the goods to the address provided by us. Dimax International GmbH covers the return shipping costs.
  4. Refund: Once we receive the returned products in perfect condition, we will refund you the full purchase amount. The refund will be made using the same payment method you used for the purchase.
Exceptions to the return policy:

While we aim to provide a smooth and customer-friendly return policy, there are some exceptions where the return policy does not apply:

For used devices (with consumables filled), a depreciation in value must be expected.

Our goal: Your satisfaction

Our 14-day return policy is part of our efforts to provide you with a safe and positive shopping experience. We want you to be completely satisfied with your purchase from us, and we do our best to offer you a hassle-free return process.

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service. We are here to help you!

Thank you for trusting our company. We look forward to welcoming you back to our store in the future!

Your Dimax International GmbH Team